Refund policy

At Nutzy, we take pride in delivering premium-quality nuts, chocolates, and confections. Your satisfaction matters to us, and we want every order to arrive in excellent condition.

All Food Sales Are Final

Due to the perishable nature of our products and for food safety and hygiene reasons, all food purchases are final sale. We do not accept returns or exchanges for change of mind, personal taste preferences, or products ordered incorrectly.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at support@nutzyny.com.

Please include:

  • Your order number

  • A description of the issue

  • Clear photos of the product and packaging

We will review your request and, when appropriate, offer a replacement, store credit, or refund.

Please retain the affected products and packaging until your request has been reviewed.

Missing Items

If an item is missing from your order, please notify us within 48 hours of delivery. Once verified, we will arrange an appropriate replacement or refund.

Shipping and Delivery Issues

Nutzy carefully packages orders to help maintain product quality during transportation.

If your package arrives damaged, please contact us promptly with photographs.

We are not responsible for delays caused by shipping carriers, incorrect addresses provided at checkout, or packages lost or stolen after confirmed delivery, except where required by applicable law. We will assist customers with carrier claims whenever reasonably possible.

Heat-Sensitive Products

Many of our chocolate-covered products are sensitive to temperature changes. While we take reasonable precautions when packaging orders, exposure to heat during shipping may affect their appearance or texture.

Please bring delivered packages indoors promptly and store products according to their packaging instructions.

If your order arrives in unacceptable condition, contact us within 48 hours so we can review the issue.

Gift Boxes and Holiday Orders

All gift boxes containing food products are final sale.

If a gift box arrives damaged, contains incorrect items, or is missing products, please contact us within 48 hours of delivery.

Refund Processing

Once a refund is approved, it will be issued to the original payment method whenever possible.

Refunds generally appear within 5–10 business days after processing, depending on your financial institution.

Order Cancellations

Orders may be canceled before fulfillment begins. Once an order has been processed or shipped, cancellation may no longer be possible.

Please contact us as soon as possible if you need to request a cancellation.

Your Legal Rights

Nothing in this policy limits any rights or remedies that cannot be excluded under applicable consumer protection laws.

Contact Us

Nutzy LLC

Website: www.nutzyny.com

Email: support@nutzyny.com

For any concerns regarding your purchase, our team is happy to assist.