Everything you need to know about Nutzy, our products, and your order.
PRODUCTS
What is Nutzy?
Nutzy is a premium snack brand offering a curated selection of nuts, chocolate-covered treats, crunchy snacks, candies, and specialty products.
Where are Nutzy products made?
Our products are carefully produced and packaged in Jordan and brought to the United States under the Nutzy brand.
How should I store my Nutzy products?
Store your products in a cool, dry place away from direct sunlight and heat. Chocolate products are especially temperature-sensitive and should be kept in a cool environment.
Do Nutzy products contain allergens?
Some of our products contain or may come into contact with common allergens, including peanuts, tree nuts, milk, wheat, soy, and other ingredients. Always review the ingredient and allergen information on the individual product packaging before consuming.
How long do Nutzy products stay fresh?
For the best quality, please refer to the expiration or best-before information printed on the product packaging. Once opened, keep the package properly sealed and follow any storage instructions on the label.
ORDERS
How do I place an order?
Simply browse our products, add your favorites to your cart, and complete checkout through our secure online store.
Can I change or cancel my order?
Contact us as soon as possible if you need to change or cancel an order. Once an order has been processed or shipped, we may not be able to make changes.
What payment methods do you accept?
Available payment methods are displayed during checkout. Payment options may vary depending on your location and device.
SHIPPING & DELIVERY
How long will my order take to arrive?
Processing and delivery times depend on your location and the shipping method selected at checkout. You'll receive tracking information once your order has shipped.
How can I track my order?
Use the Track Your Order link on our website or access your customer account to view your order information and available tracking updates.
What if my package arrives damaged or incorrect?
Please contact us within 48 hours of delivery with your order number, a description of the issue, and clear photos of the product and packaging. We'll review the issue and assist you.
What about chocolate during warm weather?
Chocolate products can be sensitive to high temperatures. We recommend retrieving your package promptly after delivery and keeping chocolate products away from heat and direct sunlight.
RETURNS & REFUNDS
Can I return a Nutzy product?
Because our products are food items, we generally cannot accept returns or exchanges for change of mind or personal taste preferences. If your order arrives damaged, defective, or incorrect, please contact us so we can review the issue.
How are approved refunds issued?
Approved refunds are returned to the original payment method. Processing time depends on your bank or payment provider.
WHOLESALE
Does Nutzy offer wholesale?
Yes. We work with retailers and businesses interested in carrying Nutzy products.
How can I become a Nutzy wholesale customer?
Contact our sales team with your business name, location, and contact information. We'll provide information about available products, wholesale pricing, and ordering.