RETURNS & REFUNDS
Your satisfaction is important to us. Because Nutzy products are food items, we are unable to accept returns or exchanges for change of mind, personal taste preferences, or products that have been opened.
DAMAGED OR INCORRECT ORDERS
If your order arrives damaged, defective, or you receive an incorrect item, please contact us within 48 hours of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photos of the product and packaging
Once we review your request, we may offer a replacement or refund, depending on the circumstances.
CHOCOLATE & HEAT-SENSITIVE PRODUCTS
Some Nutzy products contain chocolate and are sensitive to temperature. We take care when preparing orders for shipment, but exposure to heat after delivery may affect the appearance or texture of chocolate products.
Please retrieve packages promptly after delivery and store products according to the instructions on the packaging.
If your order arrives in an unacceptable condition, contact us within 48 hours of delivery with photos so we can review the issue.
REFUNDS
Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.
Original shipping charges are generally non-refundable unless the refund is due to an error on our part.
CANCELLATIONS
If you need to cancel or change an order, please contact us as soon as possible. We cannot guarantee changes or cancellations once an order has been processed or shipped.
CONTACT US
If you have an issue with your order, please contact our customer support team and include your order number so we can assist you.